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Sales Policy

DELIVERY INFORMATION

DANIEL AVAKIAN delivers Australia-wide and Internationally.
Australia: $10
International: $30
Deliveries within Australia can arrive within 1-14 days from the date of order, not including weekends or public holidays. Pre-Order Deliveries within Australia can arrive within 30 days from the date of order, not including weekends or public holidays.
Every effort is made to have your items delivered within the specified windows.
All packages require signature upon delivery by Australia Post. In the event no one can sign at your address, the courier will leave a card for you to collect from the nearest Post Office. Once your order has been dispatched, you will receive an automated email with your tracking details.
Please ensure you provide a contact number and the correct delivery address in order to receive your package in the time frames listed below. If your details are incorrect we cannot be responsible for loss of any packages local or international.

INTERNATIONAL
Please allow between 5-15 business days to receive your package. For Pre-Orders, please allow between 30-40 business days to receive your package. You will receive an email with your tracking number to view the progress.
All international orders may incur customs or an import duty fee. These charges arise upon delivery of your parcel.
These charges vary greatly depending on the country you are ordering from and cannot be predicted. Please contact your local customs office for further information.

CURRENCY
All product prices indicated and payments made on DANIEL AVAKIAN are in Australian Dollars (AUD). All prices are GST inclusive.

RETURNS INFORMATION

RETURNS + EXCHANGES
If for any reason you are not happy with your purchase you are welcome to return your item(s) for a refund or exchange.
PLEASE NOTE: We do not accept exchanges on sale items. All exchanges will be posted out at the cost of the customer.
Returns or exchanges are accepted on goods within 7 days of purchase. Items not received within this timeframe will not be accepted. DANIEL AVAKIAN must receive the garment in the exact condition it was sent out in. It must not have been worn, altered or washed and all tags must be attached.

HOW TO RETURN AN ITEM:
1. Request your Return Authorization (RA) number by emailing sales@danielavakian.com within 7 days of receiving your order
2. Please include your customer ID and which item (s) you would like to exchange/refund
3. Once your refund/exchange has been approved we will send you an email with your RA number
4. Complete the form sent to you with your RA number and send back to the following address:
DANIEL AVAKIAN Returns
PO Box 1059
Neutral Bay NSW 2089
Australia
Refunds are made less return postage. Please note the original postage charge cannot be refunded.
Refunds are made against the original Credit Card used. We cannot refund onto a different card. We process refunds within 1-2 days of receiving them, however please keep in mind they can take up to 10 business days to come through onto your account.